1. Information we collect
Make AI collects information that you provide directly, information generated while you use the service, and limited technical information needed to operate the product.
- Account information such as email address, display name, authentication identifiers, subscription status, and support messages.
- User content such as uploaded photos and other source media, prompts, selected templates, generated videos, video thumbnails, and generation history.
- Purchase and entitlement information such as plan, credit balance, product identifiers, transaction state, and payment-provider receipts. We do not store full payment card numbers.
- Device, browser, log, analytics, and diagnostic data such as IP-derived region, page events, app state, error events, and local storage identifiers.
2. How we use information
- To authenticate your account, provide profile history, and keep your credits and subscription state in sync.
- To process your uploaded source media and prompts into the AI videos you request.
- To process purchases, apply credits, handle refunds for failed generations when applicable, and manage subscription access.
- To provide support, send account or service notices, prevent abuse, enforce usage rules, and improve performance and product quality.
3. AI processing and user content
When you start a generation, your uploaded source media, prompt, selected template, and related metadata may be sent to AI processing, storage, and infrastructure providers so they can create the requested video. Do not upload photos, videos, audio, or other content unless you have the right and consent to use them.
Generated videos may be saved to your private account history so you can view, download, or reuse them. Uploaded source media is generally retained only as needed to provide the service and is normally removed from our servers within 30 days, unless a longer period is required for security, support, abuse prevention, or legal compliance.
4. Third-party service providers
We use third-party providers to operate Make AI, including cloud hosting, Firebase authentication and storage, payment and entitlement systems, analytics tools, AI generation providers, email, and support services. These providers may process information for us only for service-related purposes.
5. Analytics, advertising, and local storage
Make AI may use analytics and attribution tools, including event analytics, cookies, and local storage, to understand product usage, measure performance, debug issues, and improve the service. Browser settings may let you limit cookies or storage, but some features may not work correctly without them.
6. Sharing and disclosure
- We may share information with service providers that help us deliver Make AI.
- We may disclose information if required by law, legal process, security needs, or to protect the rights, safety, and integrity of Make AI, our users, or others.
- We may transfer information as part of a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate protections.
7. Your choices and rights
You may request access, correction, export, or deletion of personal information by contacting us. Some information may need to be retained where required for account security, transaction records, fraud prevention, dispute resolution, or legal obligations.
8. Security
We use reasonable administrative, technical, and organizational measures to protect information. No internet transmission, AI processing pipeline, or storage system can be guaranteed to be completely secure.
9. Children
Make AI is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.
10. Updates and contact
We may update this Privacy Policy as Make AI changes or as legal requirements evolve. If changes are material, we will take reasonable steps to notify users through the product or another appropriate channel.
Make AI is operated by CELESTIS MOBILE LABS BILISIM LTD STI. Contact us at contact@celestis.co for privacy questions, requests, or concerns.