Common questions

Credits are used to create AI videos. Each generation uses a certain number of credits depending on the selected model, quality, length, and complexity. You can see the credit cost before starting a generation.

Unused credits may reset or expire depending on your plan. Monthly and yearly subscription credits refresh at the beginning of each billing period. Consumable credits that are bought on top of subscription credits do not expire.

In most cases, credits are only charged when a generation successfully starts processing. If a generation fails due to a system issue, credits are automatically refunded. If you believe credits were incorrectly used, contact support with your generation details.

Processing time varies depending on server demand, selected quality, video length, model, and whether you are using standard or priority generation.

Videos generated with Make AI can be used commercially, subject to the Terms of Use and applicable law.

Yes. You can use your own photos as source images for personalized videos. For the best result, use clear, high-quality images where the subject is visible and not heavily blurred or cropped.

The app tries to preserve identity as accurately as possible, especially when using face-based or reference-image features. However, AI results may vary depending on input quality, lighting, angle, face visibility, and the selected style.

You cannot generate illegal, harmful, abusive, hateful, sexually explicit, or non-consensual content. You also should not upload images of people without permission, especially for sensitive or misleading uses.

Yes. You can cancel or manage your subscription from your account settings or through the payment provider used during purchase. After cancellation, you usually keep access to paid features until the end of the current billing period.

Uploaded photos and generated videos are handled according to the app's privacy policy. In general, your uploads are used to generate your requested videos and deleted from our servers after 30 days for privacy.

You need to wait until your credits refresh, or purchase additional credits.

Yes. You can create a new video using the same source media, prompt, and model. By the nature of AI, each generation can produce a different result.

No, videos generated with Make AI do not have watermarks.

Video models have different processing requirements. Resolution, duration, motion quality, and model complexity can all affect the credit cost shown before generation.